Privacy and Security Policy
SB80- Effective July 01, 2006Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead contact this office by phone or in writing.
The City of Cape Coral is committed to preserving your privacy and security while viewing our Web site. We do not capture personal information without visitors' permission.
The only time we ask for personal information is when you are asked to register for various “E-Services” such as paying for Utility Bills, renewing Business Licenses, or entering Requests for Service or Complaints, for example. We ask only for the minimum amount of information required to communicate with you or to process transactions. When paying for services, for example, you will be required to provide credit card information. Your online payment transactions are supported by industry standard SSL based encryption. When requesting service, we provide you the opportunity to receive feedback by providing us with email addresses and/or telephone numbers. Where feasible, we also provide the ability to enter data anonymously, for example when registering complaints. In this case, however, we will not be able to communicate responses directly to you via email or phone.
When browsing our site, the software automatically sets up “cookie” on your machine. However, our applications have been programmed not to store any information in these cookies and we do not collect any information from these cookies. None of our online services store cookies on your machine.
Sending Us Personal Information and Disclosure of Information
If you choose to provide us with personal information -- as in an email to City staff, or by filling out a form with your personal information and submitting it to us through our web site -- we use that information to respond to your message and to help us get you the information you have requested. We treat emails the same way we treat letters sent to the City offices. We are required to maintain many documents for historical purposes, but we do not collect personal information for any purpose other than to respond to you. However, information we receive may be considered public information which is subject to disclosure under Florida law. Except for information disclosure required by Florida law, we only share the information you give us with another government agency, if your inquiry relates to that agency. Moreover, we do not create individual profiles with the information you provide, or provide such information to any private organizations. We do not collect information for commercial marketing.
Online Payments and Related Transactions
Ensuring that your online experience is secure is a high priority. Your information security is of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded.
Your online payment transactions are supported by industry-standard data encryption available through your browser called SSL encryption. These services are designed to ensure the privacy of your credit card information, name, address, email and other information you provide to us.