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Introduction


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Introduction


The members of the Cape Coral Police Department, Emergency Communication Section endeavor to provide efficient and accurate information to those we serve.  Relaying public safety services to the community and first responders we serve with respect and knowledge to support the Mission Statement of the Cape Coral Police Department.

“To ensure the safety and well-being of our community through a partnership with our citizens” 
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9-1-1 Operator


9-1-1 Operator


SALARY

$15.31 - $23.95 Hourly
$1,224.80 - $1,916.00 Biweekly
$31,844.80 - $49,816.00 Annually

 

GENERAL STATEMENT OF JOB

Under general supervision of a Telecommunicator Supervisor, monitors and responds in appropriate manner to 9-1-1 emergency and non-emergency telephone lines and TDD devices for incoming requests for service of the city's law enforcement, fire/rescue and emergency medical agencies. Employees in this class perform specific functions requiring specialized knowledge of departmental rules and regulations. Incumbents must be able to respond quickly and correctly, assuming control of the conversation in order to obtain accurate information from callers, correctly transferring the information into a computer while talking, and quickly assessing the priority of the request for service while applying acute attention to detail. Work includes answering all incoming calls to the City's 9-1-1 center, information dissemination and performing routine clerical tasks.

Performs related work as required.

Individual(s) assigned to this classification must report to work per their assigned schedule covering a 12 hour shift rotating nights and days.

 

SPECIFIC DUTIES AND RESPONSIBILITIES

Answer emergency and non-emergency phone lines.

Gather necessary information by interviewing callers and entering responses into a computer system.

Determine appropriate procedures and guidelines to apply to specific calls and situations.

Transfer emergency and non-emergency calls to appropriate agencies for events occurring outside the city jurisdiction.

Monitor internal security cameras and devices in the information area.

Performs various clerical tasks in processing information for officers, public, and division personnel, i.e., transmitting information via facsimile and email, recording information in various logbooks, taking messages.

Performs related work as required.

 

MINIMUM QUALIFICATIONS

High school diploma or GED; and two years documented computer use in an office environment with two years multi-line phone experience documented by work history. Supplemented by successful completion of the Cape Coral Police Department 911 Public Safety Telecommunicator Training Program and the ability to achieve operational status for Lee County E-911 protocols; and the candidate must also be able to obtain State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification within six (6) months of hire.

 

ADDITIONAL MINIMUM QUALIFICATIONS REQUIRED: KNOWLEDGE, SKILLS, AND ABILITIES

Has some knowledge of report and record keeping principles and techniques. Is skilled in oral communications for effective expression and clarity.

Is able to establish and maintain effective-working relationships with supervisor, support staff and other departments position interacts with.

Is able to organize and review work for efficient results and accuracy.

Is able to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance.

 

MINIMUM STANDARDS REQUIRED

Physical Requirements: Tasks involve some walking, standing; some unassisted lifting, carrying, pushing and/or pulling of light weight objects up to 20 pounds.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, or composite characteristics (whether similar to or divergent from obvious standards) of data, equipment, or monitors.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving and receiving instructions, assignments and/or directions.

Language Ability: Requires the ability to read a variety of materials relevant to police and fire operations.

Intelligence: Requires the ability to draw valid conclusions in task processing and prioritization.

Verbal Aptitude: Must communicate efficiently and effectively in Standard English. Must speak with poise, confidence, and voice control.

Numerical Aptitude: Requires the ability to add, subtract, multiply and divide.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.

Motor Coordination: Requires the ability to coordinate hands and eyes accurately in handling, sorting, and filing documents.

Manual Dexterity: Requires the ability to utilize a variety of modern office equipment. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Does not require the ability to differentiate between colors or shades of color.

Interpersonal Temperament: Requires the ability to deal with people from a variety of backgrounds in both giving and receiving instructions. Must be able to perform under stress when confronted with individuals acting under stress and in emergency situations involving life-threatening situations.

Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging information by means of spoken words; hearing: perceiving nature of sounds by ear).

Environmental Requirements: Tasks are regularly performed without exposure to adverse environmental conditions, e.g., dirt, cold, rain, fumes. 

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Telecommunicator


Telecommunicator


SALARY

$17.02 - $26.65 Hourly
$1361.60 - $2132.00 Biweekly
$35,401.60 - $55,432.00 Annually

 

GENERAL STATEMENT OF JOB

Under general supervision of a Telecommunicator Supervisor performs specialized clerical and dispatching work for the city’s law enforcement, fire/rescue, and non-emergency situations. Employees in this class monitor and coordinate telephone, radio, and Teletype communications between unit personnel and among the general public. Position is responsible for receiving, processing, and disseminating information in an accurate and timely manner to provide expeditious response to emergency situations. Employees in this class perform considerable record maintenance functions requiring specialized knowledge of departmental rules and regulations, and apply acute attention to detail. Position is distinguished from 911 Operator by greater responsibility, experience, and attainment of required certifications. Performs related work as required.

Individual(s) assigned to this classification must report to work per their assigned schedule.

 

SPECIFIC DUTIES AND RESPONSIBILITIES

Monitors both police and fire channels, receiving and evaluating calls for police and fire service, and properly dispatching calls for both emergency and non-emergency situations.

Acknowledges and records status of all units transmitting by frequency, and checks the status of all traffic stops in reference to officer safety.

Monitors Teletype messages as they are received and enters data received.

Maintains communications with unit personnel in the field, and provides information to assist, i.e., criminal histories, driver’s license status, stolen vehicles, wanted persons.

Researches information for unit personnel as requested.

Performs considerable record, log, and file maintenance duties, and ensures the proper disposal of out dated confidential materials.

Monitors security cameras and fire alarms.

Performs related work as required.

 

MINIMUM QUALIFICATIONS

High school diploma or GED; and two years documented computer use in an office environment with two years multi-line phone experience documented by work history. Supplemented by successful completion of the Cape Coral Police Department 911 Public Safety Telecommunicator Training Program and the ability to achieve operational status for Lee County E-911 protocols; and the candidate must also be able to obtain State of Florida, 911 Public Safety Telecommunicator certification and FCIC / NCIC certification within six (6) months of hire.

 

ADDITIONAL MINIMUM QUALIFICATIONS REQUIRED: KNOWLEDGE, SKILLS, AND ABILITIES

Has considerable knowledge of report and record keeping principles and techniques.

Is skilled in typing/keyboard abilities.

Is skilled in oral communications for effective expression and clarity.

Is able to establish and maintain effective-working relationships with supervisor, support staff and other departments position interacts with.

Is able to organize and review work for efficient results and accuracy.

Is able to handle a multitude of diverse tasks simultaneously while maintaining an attention to detail for the purpose of ensuring accuracy in task performance.

 

MINIMUM STANDARDS REQUIRED

Physical Requirements: Tasks involve some walking, standing; some unassisted lifting, carrying, pushing and/or pulling of light weight objects up to 20 pounds. Requires periods of prolonged visual concentration.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, or composite characteristics (whether similar to or divergent from obvious standards) of data, equipment, or monitors.

Interpersonal Communication: Requires the ability to speak and/or signal people to convey or exchange information. Includes giving and receiving instructions, assignments and/or directions.

Language Ability: Requires the ability to read a variety of materials relevant to police and fire operations.

Intelligence: Requires the ability to draw valid conclusions in task processing and prioritization.

Verbal Aptitude: Must communicate efficiently and effectively in Standard English. Must speak with poise, confidence, and voice control.

Numerical Aptitude: Requires the ability to add, subtract, multiply and divide. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.

Motor Coordination: Requires the ability to coordinate hands and eyes accurately in handling, sorting, and filing documents.

Manual Dexterity: Requires the ability to utilize a variety of modern office equipment. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate between colors or shades of color.

Interpersonal Temperament: Requires the ability to deal with people from a variety of backgrounds in both giving and receiving instructions. Must be able to perform under stress when confronted with individuals acting under stress and in emergency situations involving life-threatening situations.

Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging information by means of spoken words; hearing: perceiving nature of sounds by ear).

Environmental Requirements: Tasks are regularly performed without exposure to adverse environmental conditions, e.g., dirt, cold, rain, fumes.

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The Process


The Process


All job postings remain active on the City of Cape Coral web site for ten (10) days. Once the posting has closed, applications are reviewed and within 45 days of closing, potential candidates will receive electronic communications, regarding eligibility or the reapplication policy.

Eligible applications may remain on file for a period of one year, if additional vacancies come up during that time, you may be contacted to confirm interest in an interview at that point. You must submit an application, for each posted position; if you are not contacted, you are eligible to reapply of the City of Cape Coral website, at any time a vacancy is posted.

Once candidates have been selected you will be scheduled to take a skills ability test, to measure functions associated with a position within the Public Safety Communications Section, if a passing score is received you will then participate in an oral board interview. 

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Required Testing


Required Testing


Skills tests and oral board results will be used to categorize potential candidates, notification to such candidates will occur within 30 days of interview and testing.

Upon an offer for conditional employment all potential candidates will be required to undergo several extensive background checks, as listed on the initial application, which include Financial checks, State and Federal Criminal checks and Narcotic Background checks.

Once those reviews are complete you will also be required to complete a polygraph exam, a psychological exam, drug screening, and a physical exam. 

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Timeframe


Timeframe


The overall time frame from initial application to date of hire can take up to six (6) months dependent on the timely submission of applicant documents, by the participating candidate. 

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Apply


Apply