(December 3, 2018)-  There have been instances when people call 9-1-1 because they didn’t know they shouldn't call the emergency number for their situation or unaware that there was a non-emergency number. The emergency number “9-1-1” is for emergencies which is explained below.

When to Call:

Emergency: 9-1-1

  • In progress crimes; there is immediate threat to life or property

  • Fire

  • Medical Emergencies

Non-Emergency: 239-574-3223

  • When services are needed, but there is no immediate threat to life or property

  • A crime that is delayed

What to Say:

  • Where: the address – this is the most important piece of information!

  • What: tell us exactly what is happening

  • When: when did this happen? This helps send the correct response

  • Who: who is involved? This helps us locate potential suspects

  • Weapons: always let us know about any weapons involved

  • The phone number – we may need to call you back

  • Always stay on the line and answer all the questions asked

Cell Phones:

You can call 9-1-1 on a cell phone, but we may not get an exact address, so you should be able to provide that when using a mobile device. We are not able to accept text messages, or pictures.

Always remember, disconnected cell phones can still call 9-1-1 for emergencies only. You should keep disconnected cell phones out of the reach of small children, unless you remove the battery, to avoid unintended calls to 9-1-1.

Additional Tips:

  • Stay calm

  • Speak clearly

  • Be prepared to answer questions

  • Know your location

  • Know your phone number

Here is an example of when 9-1-1 is appropriate and not appropriate: "The little lights aren't twinkling on my tree" is NOT a reason to call 9-1-1. "The little lights have started a fire" IS a reason to call 9-1-1. #ProperUseOf911


CAPE CORAL POLICE DEPARTMENT | Public Affairs Office | 1100 Cultural Park Boulevard | Cape Coral, FL 33990 | (239) 242-3341