(December 3, 2018)- There have been instances when people call 9-1-1 because they didn’t know they shouldn't call the emergency number for their situation or unaware that there was a non-emergency number. The emergency number “9-1-1” is for emergencies which is explained below.
When to Call:
In progress crimes; there is immediate threat to life or property
When services are needed, but there is no immediate threat to life or property
A crime that is delayed
What to Say:
Where: the address – this is the most important piece of information!
What: tell us exactly what is happening
When: when did this happen? This helps send the correct response
Who: who is involved? This helps us locate potential suspects
Weapons: always let us know about any weapons involved
The phone number – we may need to call you back
Always stay on the line and answer all the questions asked
You can call 9-1-1 on a cell phone, but we may not get an exact address, so you should be able to provide that when using a mobile device. We are not able to accept text messages, or pictures.
Always remember, disconnected cell phones can still call 9-1-1 for emergencies only. You should keep disconnected cell phones out of the reach of small children, unless you remove the battery, to avoid unintended calls to 9-1-1.
Be prepared to answer questions
Know your location
Know your phone number
Here is an example of when 9-1-1 is appropriate and not appropriate: "The little lights aren't twinkling on my tree" is NOT a reason to call 9-1-1. "The little lights have started a fire" IS a reason to call 9-1-1. #ProperUseOf911
CAPE CORAL POLICE DEPARTMENT | Public Affairs Office | 1100 Cultural Park Boulevard | Cape Coral, FL 33990 | (239) 242-3341